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FAQ

What are the Dimensions of the Mont Alpi Grills?

All of our Mont Alpi product dimesions are on each product page and they are in order by LxDxH (Length by Depth by Height) 

Which Payment Methods Do You Accept?


Accepted Payment Methods

Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay.

PayPal 

What Is Your Cancellation Policy?

You can cancel any order for a 100% refund before it has been shipped out. 
Please notify us immediately at support@luxurytechinc.com

Once the order has shipped it will be subject to our Return Policy.

What If My Product Is Damaged?


Please inspect and look over the package as soon as it arrives for any cracks, dents, chips or any other damage even to the box. Any damage should be noted when signing for the delivery. 

If your delivery arrives with any sort of damage please send photos to support@luxurytechinc.com and we will process an immediate replacement or refund (usually within 1-2 business days).

How Do I Place An Order?

You may place an order via the following methods:

Call us by phone at 833-589-8797

Ordering Online: Click “Add To Cart” on your selected product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.

You will receive an order confirmation via email and we will process your order immediately.

When Will I Know My Order Is On The Way To My Destination?

Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information. 

We will start to process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. 

If an item goes out of stock, you will be notified via email or phone within 3 business days. We take extra  measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Do You Charge Sales Tax and Where Are You Located?

We are located and incorporated in Ontario, Canada. That being said we do not charge Sales Tax on orders UNLESS the order is placed and in Ontario.

That being said, We do have warehouses in both United States and Canada so please give us a call and see if your item is in one of our warehouses to avoid duty fees.

Can I Change My Order? 

Yes, you can change your order free of charge by simply emailing us at support@lxuurytechinc.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.

How Long Will It Take To Process My Order?

Depending on the brand, Many orders will be processed within 1-2 business days and will ship 1-2 business days after processing is completed.

If you need immediate assistance regarding the status of your order, You can reach out to us via email or phone number with the contact information down below: 

Email: support@luxurytechinc.com
Phone: 833-589-8797

 

We GUARANTEE the fastest processing and shipping times in the industry, along the most responsive customer service, period.

 


 

 

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