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Luxury Tech Inc.™

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FAQ

Where Are You Located?

Luxury Tech Inc is located in Kitchener, Ontario proudly operating as an online Canadian retailer across North America. 

Where Do You Ship From? 

We ship all of our orders directly from the manufacturers warehouse. Many of our suppliers will have warehouses in multiple provinces / states to ensure that duties will be avoided. 

The best option is to contact us to verify where the product you are interested in is being shipped from as we do have some manufacturers with warehouses in one country.

Which Payment Methods Do You Accept?

Accepted Payment Methods

Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay.

PayPal is currently unavailable. 

What Is Your Cancellation Policy?

You can cancel any order for a 100% refund before it has been shipped out. 
Please notify us immediately at support@luxurytechinc.com if the order needs to be cancelled due to any reason. You may also contact us at 833-589-8797

Once the order has shipped it will be subject to our Return Policy.
https://www.luxurytechinc.com/pages/refund-policy

What If My Product Is Damaged?


Please inspect and look over the package as soon as it arrives for any cracks, dents, chips or any other damage, even to the box. Any damage should be noted when signing for the delivery. 

If your order arrives with any sort of damage please send photos to support@luxurytechinc.com or call us at 833-589-8797 and we will process an immediate replacement or solution typically within 1-2 business days. 

How Do I Place An Order?

You may place an order via the following methods:

Call us by phone: 833-589-8797

Emailing: support@luxurytechinc.com

Ordering Online: Click “Add To Cart” on your selected product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.

You will receive an order confirmation via email and the manufacturer will start processing your order. 

We are able to send out an invoice with you designated product along with any discounts that may be applied to your order. 

When Will I Know My Order Is On The Way To My Shipping Address?

Once you place your order, you will receive a confirmation email confirming your credit card authorization and shipping/billing information. 

We will start to process your order and you will receive an email letting you know that your order has left the manufacturers warehouse. 

If an item goes out of stock, you will be notified via email or phone within 2 business days. We take extra  measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Do You Charge Sales Tax and Where Are You Located?

We are located in Kitchener, Ontario. Our employees are currently working from home as we are solely an online retailer.
We are entitled to charge sales tax in Canada as we are a Canadian online store. 

Can I Change My Order? 

Yes, you can change your order free of charge by simply emailing us at support@luxurytechinc.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before the item has left the warehouse. Once the item has left the warehouse, we are unable to make any changes to the order. 
 
How Long Will It Take To Process My Order?

Depending on the product that was ordered, processing times typically take anywhere between 2-4 business days. (Again depending on the manufacturer).
Shipping times will range from 7-14 business days after processing. 

If you need immediate assistance regarding the status of your order, You can reach out to us via email or phone number with the contact information down below: 

Email: support@luxurytechinc.com
Phone: 833-589-8797
 

We GUARANTEE the fastest processing and shipping times in the industry, along the most responsive customer service, period.