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Warranty

Warranty For Each Manufacturer

Landmann

The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only. If a LANDMANN product fails as a result of a manufacturing fault or defect under normal use in accordance with the manufacturer’s instructions, LANDMANN, at our discretion will repair, refinish or replace the failed product. LANDMANN reserve the right to substitute the failed products with a similar product should the model or color no longer be available. Any replacement will be for the failed product only, where compatible parts are available and not necessarily a complete barbecue. The original warranty period is not extended in the event of a repair, refinish or replacement. In the event of a warranty claim, it is the customers’ responsibility to return the product to either the retailer or to the LANDMANN Service Department along with a copy of a proof of purchase. No claims for warranty will be accepted without a proof of purchase.

Warranty Exclusions

  • General wear and tear
  • Rusting of steel components and parts
  • Natural weathering of timber parts
  • Metal Corrosion Commercial use
  • Damaged caused by a result of failure to follow the manufacturer’s instructions
  • If any technical alterations have been made to the barbecue
  • Accessories are used that are not expressly authorized for this barbecue
  • Any act of God for example from storm damage, wind/flood etc.
  • Corrosion or damage caused by exposure to the elements, grease/fat fires, insects etc.
  • Removal or reinstallation costs
  • Lack of maintenance, abuse, neglect, misuse, accident or improper assembly of product
  • Scratches, dents corrosion or discoloring caused by heat, abrasive or chemical cleaners or chipping of porcelain parts Unauthorized repairs during the warranty period
  • The cost of freight, assembly, replacement of worn parts, and other such costs are not covered by the warranty.

 

Mont Alpi

 

Mont Alpi Warranty - 5 Years

One year full warranty thereafter 
DISCOLOURATION / FADE NOT COVERED

FIRE BOX AND BURNER
4 YEAR NO RUST THROUGH / BURN THROUGH

LID / HOOD ASSEMBLY
4 YEAR NO RUST THROUGH / BURN THROUGH

ALL OTHER PARTS
2 YEARS EXCLUDES DISCOLOURATION AND FADING 

 

Backyard Lifestyles (Elementi, Modeno) 

 

- Manufacturers Warranty to be added soon. 

 

Canned Heat (Amantii / Sierra Flame / Remi) 

PRODUCTS EXCLUDED FROM THIS LIMITED WARRANTY Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser.

WARRANTY COVERAGE AND TERM Products covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Amantii warrants such products to be free from defects in material and workmanship for a period of two (2) years from the date of the fi rst purchase of such products. The limited two (2) year warranty period for products also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser. All other warranties—expressed or implied—with respect to the product, its components and accessories or any obligation/ liabilities on the part of Amantii are hereby expressly excluded.

LIMITATIONS TO COVERAGE UNDER LIMITED WARRANTY This limited warranty does not apply to products that have been repaired, except by Amantii or its authorized service representatives, or otherwise altered. This limited warranty further does not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. Products made by other manufacturers, sold with the product or thereafter, are not covered by this limited warranty. The use of unauthorized components will render this warranty null and void.

PANORAMA OUTDOOR UNITS All Panorama units that are installed outdoors or in moisture intense conditions must use the stainless steel cover. Proof of purchase of the cover is required for any warranty claims. This same term is applied to any outdoor fireplace that is purchased from this site. The outdoor protective surrounding is required to be eligible for warranty 

 

Touchstone Home Products

INCLUDED IN STANDARD 1-YEAR WARRANTY VALID FOR 1 YEAR FROM DATE OF PURCHASE (INCLUDED WITH FIREPLACE PURCHASE):

    • Replacement of any non-functioning electronic parts
    • Free Toll Free tech support (888-978-3531)

INCLUDED IN EXTENDED 2-YEAR WARRANTY:

    • 2-year warranty (2 years full replacement)
    • Replacement of any non-functioning parts
    • Toll-Free Customer Service & Support includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.

TV LIFT MECHANISMS

Touchstone Home Products offers our customers a 5 year standard manufacturers warranty.

Our warranty includes:

    • Replacement of any non-functioning lift parts
    • Toll-Free Customer Service & Support

TV LIFT CABINETS

INCLUDED IN STANDARD 2-YEAR WARRANTY (INCLUDED WITH CABINET PURCHASE):

    • Replacement of any non-functioning electronic parts
    • Replacement of any non-functioning lift parts
    • Free Toll Free tech support (888-978-3531)
    • Coverage of InfraRed repeaters

INCLUDED IN EXTENDED 5-YEAR WARRANTY:

    • 5-year warranty (5 years full replacement) including any accidental food or beverage stain, heat mark, water ring, warping & lifting of veneer.
    • Replacement of any non-functioning lift parts
    • Toll-Free Customer Service & Support includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.

TOUCHSTONE WARRANTY POLICY

  • Touchstone Home Products, Inc. ("Touchstone") warrants that its cabinet and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for two years from the date of purchase.

  • In addition to the limitations set forth above, no warranty shall apply to any Product that has been: (i) modified, altered or adapted; (ii) maltreated or used in a manner other than in accordance with its intended purpose; (iii) repaired by a third party in a manner that fails to meet Touchstone's quality standards; (iv) improperly installed by any party other than Touchstone; (v) relocated, to the extent that the problems with the Product are attributable, in Touchstone's professional opinion, to such relocation; (vi) used directly or indirectly in supporting activities prohibited by the United States; (vii) purchased from any entity other than Touchstone or authorized partners; (viii) affected by normal wear and tear; (ix) damaged by accident, abuse, misuse, flood, fire, earthquake or other external causes; (x) cosmetic damage including, but not limited to, scratches, dents and broken plastic, as applicable; and/or (xi) damaged as a result of shipping, exposure to tobacco smoke/weather, terrorism, acts of God or failure to follow Touchstone's instructions. Touchstone shall not be responsible for any warranties other than those provided herein. 

  • In no event shall Touchstone be liable or responsible for the expense of removal or installation of defective Product, incidental, consequential or liquidated damages, or for any other direct or indirect damage, loss, cost, expense or fee.

  • This warranty does not cover any third-party products or hardware installed into, or attached to, the Product after the date of purchase. Further, if an installation fails or is damaged in a manner that causes damage to the Product, this warranty shall not cover such damage. Repair and/or replacement of any damaged components in these situations shall be subject to additional repair and/or replacement charges.

  • This warranty shall apply only to the Product purchased for the original purchaser's use and not for resale. Additionally, a 5 year enhanced warranty is available at the time of purchase, with any new Touchstone TV lift cabinet. Touchstone Home Products product warranty is depot based, and Touchstone is not responsible for any fees charged to the end-user by a third party for installation of parts covered under the standard 2-year warranty. Replacement parts ship via standard ground shipping

 

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