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Warranty

Warranty Policies will be provided by the manufacturer and each product and purchase will fall under the manufacturer's warranty.

Warranty inquiries are easy!
ANY warranty needs with a certain product, please contact us via email or phone and we will happily take care of your inquiry and do all of the leg work for you. Whichever the warranty inquiry may be, we will have a solution for you in no time. Whether we need to ship out a new part, or message the manufacturer for further information, we always have a quick response. 

Email - support@luxurytechinc.com
Phone - 833-589-8797

Warranty Exclusions

  • General wear and tear
  • Rusting of steel components and parts (Out of warranty period)
  • Natural weathering of timber parts
  • Metal Corrosion Commercial use
  • Damaged caused by a result of failure to follow the manufacturer’s instructions
  • If any technical alterations have been made to the products
  • Accessories are used that are not expressly authorized for this barbecue
  • Any natural disaster / weather conditions for example from storm damage, wind/flood etc.
  • Corrosion or damage caused by exposure to the elements, grease/fat fires, insects etc.
  • Removal or reinstallation costs
  • Lack of maintenance, abuse, neglect, misuse, accident or improper assembly of product
  • The cost of freight, assembly, replacement of worn parts, and other such costs are not covered by the warranty. 

Mont Alpi

Mont Alpi Warranty - 5 Years

One year full warranty thereafter 

Discolouration and fade are not covered under warranty. 

FIRE BOX AND BURNER:
Covered for four years no rust through / burn through.

LID / HOOD ASSEMBLY:
Covered for four years no rust through / burn through. 

ALL OTHER PARTS:
Covered for two years no rust / burn through.

 

Backyard Lifestyles (Elementi, Modeno) :

Ocean Rock USA LLC doing business as Elementi, warrants Elementi fire features and accessories to be free from defects in parts and workmanship under normal use and service for a period of 1 year from the date of purchase. In the event of such defects Elementi will, at its option, repair or replace the defective product. The foregoing is at the discretion of Elementi.
There will be no charge for the replacement parts or product, however it will be the consumer’s responsibility to return the product to the original place of purchase. Elementi will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based and the warranty does not cover costs including freight, removal and reinstallation.

Under this warranty agreement, all gas lines must be installed by a licensed gas fitter. Damage caused by shipping, staining and abuse are not covered under this warranty. Dings, dents and scratches, fading and natural weathering are not covered under this warranty. Decorative rock is not covered under this warranty.

Improper installations, repair or modifications made by anyone other than Elementi will void this warranty and any damage caused by such is also not covered under this warranty. Minor chipping, weather fading, water staining and non-structural hairline cracks are typical of the material of this product and are not covered under this warranty. Some color and texture variation is typical of the material and finish for this product and is not covered under this warranty. Cast concrete is a hand finished process. As such, this product’s finish will vary by unit. There will be a color variance of up to 15% in each unit. There may also be uneven texture or pattern as well as small holes in the surface caused by air or water trapped on the surface during casting. This is a normal trait of cast concrete and is not covered under warranty

Canned Heat (Amantii / Sierra Flame / Remi) :

PRODUCTS EXCLUDED FROM THIS LIMITED WARRANTY Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser.

WARRANTY COVERAGE AND TERM Products covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Amantii warrants such products to be free from defects in material and workmanship for a period of two (2) years from the date of the fi rst purchase of such products. The limited two (2) year warranty period for products also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser. All other warranties—expressed or implied—with respect to the product, its components and accessories or any obligation/ liabilities on the part of Amantii are hereby expressly excluded.

LIMITATIONS TO COVERAGE UNDER LIMITED WARRANTY This limited warranty does not apply to products that have been repaired, except by Amantii or its authorized service representatives, or otherwise altered. This limited warranty further does not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. Products made by other manufacturers, sold with the product or thereafter, are not covered by this limited warranty. The use of unauthorized components will render this warranty null and void.

PANORAMA OUTDOOR UNITS All Panorama units that are installed outdoors or in moisture intense conditions must use the stainless steel cover. Proof of purchase of the cover is required for any warranty claims. This same term is applied to any outdoor fireplace that is purchased from this site. The outdoor protective surrounding is required to be eligible for warranty 

Touchstone Home Products:

INCLUDED IN STANDARD 1-YEAR WARRANTY VALID FOR 1 YEAR FROM DATE OF PURCHASE (INCLUDED WITH FIREPLACE PURCHASE):

    • Replacement of any non-functioning electronic parts
    • Free Toll Free tech support (888-978-3531)

INCLUDED IN EXTENDED 2-YEAR WARRANTY:

    • 2-year warranty (2 years full replacement)
    • Replacement of any non-functioning parts
    • Toll-Free Customer Service & Support includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.

TV LIFT MECHANISMS

Touchstone Home Products offers our customers a 5 year standard manufacturers warranty.

Our warranty includes:

    • Replacement of any non-functioning lift parts
    • Toll-Free Customer Service & Support

TV LIFT CABINETS

INCLUDED IN STANDARD 2-YEAR WARRANTY (INCLUDED WITH CABINET PURCHASE):

    • Replacement of any non-functioning electronic parts
    • Replacement of any non-functioning lift parts
    • Free Toll Free tech support (888-978-3531)
    • Coverage of InfraRed repeaters

INCLUDED IN EXTENDED 5-YEAR WARRANTY:

    • 5-year warranty (5 years full replacement) including any accidental food or beverage stain, heat mark, water ring, warping & lifting of veneer.
    • Replacement of any non-functioning lift parts
    • Toll-Free Customer Service & Support includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.

TOUCHSTONE WARRANTY POLICY

  • Touchstone Home Products, Inc. ("Touchstone") warrants that its cabinet and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for two years from the date of purchase.

  • In addition to the limitations set forth above, no warranty shall apply to any Product that has been: (i) modified, altered or adapted; (ii) maltreated or used in a manner other than in accordance with its intended purpose; (iii) repaired by a third party in a manner that fails to meet Touchstone's quality standards; (iv) improperly installed by any party other than Touchstone; (v) relocated, to the extent that the problems with the Product are attributable, in Touchstone's professional opinion, to such relocation; (vi) used directly or indirectly in supporting activities prohibited by the United States; (vii) purchased from any entity other than Touchstone or authorized partners; (viii) affected by normal wear and tear; (ix) damaged by accident, abuse, misuse, flood, fire, earthquake or other external causes; (x) cosmetic damage including, but not limited to, scratches, dents and broken plastic, as applicable; and/or (xi) damaged as a result of shipping, exposure to tobacco smoke/weather, terrorism, acts of God or failure to follow Touchstone's instructions. Touchstone shall not be responsible for any warranties other than those provided herein. 

  • In no event shall Touchstone be liable or responsible for the expense of removal or installation of defective Product, incidental, consequential or liquidated damages, or for any other direct or indirect damage, loss, cost, expense or fee.

  • This warranty does not cover any third-party products or hardware installed into, or attached to, the Product after the date of purchase. Further, if an installation fails or is damaged in a manner that causes damage to the Product, this warranty shall not cover such damage. Repair and/or replacement of any damaged components in these situations shall be subject to additional repair and/or replacement charges.

  • This warranty shall apply only to the Product purchased for the original purchaser's use and not for resale. Additionally, a 5 year enhanced warranty is available at the time of purchase, with any new Touchstone TV lift cabinet. Touchstone Home Products product warranty is depot based, and Touchstone is not responsible for any fees charged to the end-user by a third party for installation of parts covered under the standard 2-year warranty. Replacement parts ship via standard ground shipping

 Mr.BarBQ (Endless Summer):

Warranty only covers defective parts for 1 year.
There is no warranty on Endless Summer products for rust.  

The Outdoor Plus (T.O.P):

The link provided is a direct link to the The Outdoor Plus' warranty document

https://theoutdoorplus.com/wp-content/uploads/2021/11/The-Outdoor-Plus-Warranty-Information.pdf

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